Terms and conditions of Service
The services provided by LOCKERI d.o.o. are governed by these “Terms & Conditions of Service”.
TERMS AND CONDITIONS
By leaving your luggage on our premises and luggage storage, you accept our terms and conditions.
SERVICE DESCRIPTION – SELF SERVICE LOCKERS
The luggage storage service consists in keeping in storage at our facilities (luggage deposit with automatic lockers) your luggage/items for the period indicated on your receipt to the estimated day and time of collection you indicated on the receipt.
• Location is open seven days a week
• Maximum rental time is 5 (five) days.
• Time of response for technical help or issue is up to 3 hours.
• Animals are forbidden in all lockers.
• Location is completely non-smoking.
• Access is limited to persons over the age of 18 or accompanied minors.
• No storage of perishable foodstuffs.
• Maximum weight allowed per locker is 35 KG.
• The Customer is responsible for verifying the size and weight of his/her luggage before choosing a locker.
• No claim or refund request will be accepted in the event luggage exceeds these dimensions and/or weight.
• The Customer is also responsible for ensuring that the door of the locker is securely closed before leaving the premises.
• He/she has not left any valuables in his/her luggage, for which the Customer remains responsible and for which LockeRi d.o.o. decline all liability.
• There are no animals in his/her luggage
• He/she has left nothing inside the locker when he/she leaves the location for the last time
• The Customer is responsible for his/her luggage and its contents. It is the Customer’s responsibility not to leave any identity documents or other documents necessary for travel in the locker. The Customer acknowledges having taken all precautions and measures necessary to ensure that he/she has not left any documents required for travel in the locker. Failing this, Lockeri d.o.o. shall in no event beliable for any negligence on the part of the Customer.
LATE WITHDRAWAL IN THE SELF SERVICE LUGGAGE STORAGE
In the case of late baggage collection, after the rental period expires, a new rental of lockers begins according to the valid tariff models. The charge for later collection of baggage is made when picking up the baggage.
FORGOTTEN/FOUND LUGGAGE
For security reasons, any item or luggage that is forgotten/found and not claimed will be destroyed 7 days from the end of the reservation. If forwarding a forgotten item is requested, the Customer shall bear all costs thereof, which shall be payable in advance. A fee of € 35 will be required , plus shipping costs, which depend on the weight, destination and shipping method (ordinary post, UPS, etc.).
SERVICE DESCRIPTION – SERVICED LUGGAGE STORAGE
The customer is liable for any damage caused to other people’s luggage in case of storage of prohibited items or poorly packaged items.
BANNED AND DANGEROUS ITEMS
Items prohibited by law or considered hazardous under the national legislation, as well as items which by their nature or packaging may cause harm to humans, to the environment or to other luggage carried and/or stored, are not allowed for storage. We do not accept storage of, nor provide different services for goods which at our sole discretion are considered as hazardous. Lockeri d.o.o. does not accept storage for the following items: plants and animals, alive or dead; securities and negotiable certificates (bills of lading, currency, paper money, coins, credit cards and travellers checks; other non-negotiable securities, weapons (firearms and bladed weapons); software containing information of high value; technology (I phone, I pad, Tablet, PC, Smartphone); garbage; hazardous materials; narcotic or psychotropic drugs; art objects; antiques; metals (gold, silver in any form and precious stones); bulky goods; documents (tender offers, both public and private, securities, food stamps and fuel coupons, etc.); architectural models; watches. You acknowledge and recognize that the storage of such goods is subject to specific regulations. These directions may change at any time.
RIGHT OF INSPECTION
The Customer acknowledges and agrees that Lockeri d.o.o. and / or any Governmental Authority have the right to open and inspect the luggage at any time for security reasons.
YOUR OBLIGATIONS
You warrant, represent and guarantee to us that: – the contents of your baggage do not cause damage to any other luggage stored with us; – the contents of your baggage are not prohibited items, and you are not a person or organization with whom we may not legally trade under any applicable laws or regulations; – the economic value of each piece of luggage including its content does not exceed € 100. You agree to indemnify us and hold us harmless from any liability we may suffer, or any costs, damages or expenses, including legal costs, we may incur either to you or to any third parties and arising out of you being in breach of any of these warranties, obligations and guarantees, even if we inadvertently accept a storage that contravenes any of your obligations. Lockeri d.o.o. will therefore not be liable for any missed flights, trains, start up, loss of gain, profit, market, reputation, customers, use, opportunity, even if we had knowledge that such loss or damage might arise, nor for any loss or damage, however indirect, incidental, special or consequential damages determined, including, without limitation, cases of contract termination, negligence, willful misconduct or default. We will not be liable if we do not fulfill any obligations towards you as a result of circumstances beyond our control such as (the following list is merely illustrative and not exhaustive): acts of God including earthquakes, cyclones, storms, flooding, fire, diseases, fog, snow or frost; force majeure including (but not limited to) war, accidents, acts of terrorism, strikes, embargoes, local disputes or popular uprisings; national or local disruptions; latent defects or inherent vice in the content of the stored luggage; criminal acts of third parties such as theft, robbery and arson; acts or omissions attributable to you or to any third party whose work you will be responsible for; act or omission attributable to a public official; contents of the shipment consisting of any article that is a prohibited item by law or according to the provisions of this contract, even though we may have accepted the shipment and/or storage by mistake. We are not responsible for broken handles and/ or wheels. The sole liability attributable to us in relation to the services provided shall be governed by these general terms and conditions of storage.
INSURANCE
Each piece of baggage stored in the premises of our company is covered by insurance 100.00 EUR per item. Such insurance coverage shall refund the customer for any damages and/or losses directly attributable to LockeRi d.o.o. within the above-mentioned limits, as well as in the event of proven theft by third parties. Such insurance coverage is not available for precious stones, precious metals, watches, plasma screens, LCDs, satellite navigation systems, mobile phones, PCs, tablets, jewellery, money, glass, china, art objects, antiques, documents or film, tapes, discs, memory cards or any other media containing data or images. The above insurance options do not cover consequential losses, delayed deliveries, or losses arising from a breach of your obligations under these terms and conditions, and are not available for services that do not concern transport. The above-mentioned options do not cover the breakage of handles and / or wheels. The site is equipped with 24 hours video-surveillance, networked with a central control and private surveillance.
COMPLAINTS
If you wish to make a complaint for lost or damaged luggage, or for any other damages, you must comply with the provisions of the national law; otherwise we reserve the right to reject your complaint.
RATES AND TERMS OF PAYMENT
For the automatic lockers service, you will be charged on your credit card at the moment of the on-site purchase.
APPLICABLE LAW
If any term or condition of this Agreement is declared invalid or unenforceable, such determination shall not affect the other provisions of this storage contract which shall remain valid in full force and effect for the remainder. Exception made for the provisions of any applicable rule; any dispute arising out of or in connection with this storage contract will be governed by the Croatian law.